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Cex.io

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168 COMPLAINTS
Name: Cex.io Ltd.
Address:
24th Floor One Canada Square, Canary Wharf
London
England, Greater London
United Kingdom - E14 5AB

I have a friend who told me that cex.io is a good platform. She told me a lot of good thing about it and how fast the processing are. But my experience is completely different from what my friend told me. I have been having problem with my deposit that did not reached m…

07 April

I just lost 30% of my asset when I joined this cex.io. They will first block your account and slowly screw you by not letting you withdraw your money. They will not even allow you to do any transactions at some point so you will not be able to trade and lost the good ti…

07 April

Since last yearNovember, they still haven't sent the refund that was given to me. I checked my bank account too many times yet the money is still not there. Support told me the same thing over and over again. I…

06 April

Delays are unbearable. I started to ask for a refund on my money because I cant take it anymore. They even asked my to open a corporate account but when I sent over all the required documents and it took them months to verify all my documents so I'd rather have my money…

06 April

I am trying to contact them but cex.io is ignoring me over and over. All the options on how I can withdraw from the platform is gone! How can I take out my money from there?! I am so disappointed and upset because I have some amount in there. They are keeping my money o…

06 April

The length of time that they hold my money is too much and not normal. 15 days of processing and following ups is just too much. I am aware that SWIFT payments are fast and can be done in 2 days. so cex.io is lying to me and doing something with my money for them to kee…

05 April

I have been following up with cex.io regarding my refund since february. They just keep on dodging me by telling . me that they will also have to follow up with their bank. According to their last email, it takes 20 working days for the processing of the money but it ha…

05 April

I have been waiting for 3 months now for my refund from cex.io. They have been telling me to wait and wait but nothing has been done since I told them about the issue. I have been asking for transfer details bu…

04 April

Since first week of March I have been trying to withdraw to my credit card. Until now the transaction is still pending.  I have been seeing the same issues from the clients posting complaints and its all about almost the same thing. Support has been ignoring my emails a…

04 April

This is so far my worst customer service that I have ever encountered. They never act like a big exchange since they process all transaction as slow as they possibly can! They are also the only online cryptocurrency company that are asking for too much id and requiremen…

04 April

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